Product ratings and reviews are most commonly used in online stores with the goal of giving the customers a chance to share their experiences with you and other shoppers.
Reviews don’t just have to be for products. In fact, by giving your customers the option to rate and review your overall service you'll get unique insights into their shopping experience and your team's performance. Displaying service reviews on your site complements the product reviews maximizing impact and giving you the best of both worlds.
Let your customers ask public questions and get direct responses from your staff. You won’t just provide them the information they need to make a purchase - you’ll also save your support teams from repeatedly answering the same questions, and create a new, low-threshold channel for shopper communication.
Responding to reviews and interacting with customers is very rewarding, but also time-consuming. That’s why we’re here to take it off your shoulders. Our expert moderators will make sure to protect your brand by managing your online reviews on an ongoing basis.
We care for your success. Two times a year your customer success manager will conduct a thorough Health Check of your account and prepare tailored recommendations just for you. Ongoing monitoring can be provided by our success team on your request.
Reviews generate reams of useful data, and our custom dashboards and reports transform it into useful insights. Whether you need a report of the last 6 months’ reviews, or you need ratings from a specific category piped through into your CRM, we’ve got you covered.
Do you collect customers' phone numbers? Send simple, engaging SMS invitations to incentivize your buyers to share their feedback.
Get started with a bang - send invitations to the customers who made a purchase in the past months to gather massive feedback for a good start! Have you used other ratings and reviews software before? We leave no review behind. Import past feedback directly into Lipscore to ensure your old well-earned reviews aren’t lost.
Are you always there for your unhappy customers? With Lipscore Support Trigger, we will create a case in your support system immediately after a customer leaves a poor rating or writes an unfavorable review of your products or service.
Get familiar with Lipscore without going public. Enabling Stealth Mode hides all traces of ratings and reviews from your website while Lipscore is fully operational and collecting ratings and reviews from your customers.
Increase your click-through rate and boost your bottom line with Rich Snippets that show off your product’s ratings right in the organic search results.
Make your hard-earned ratings and reviews visible in Google Shopping Ads. A Google Shopping XML feed is updated automatically with fresh ratings and reviews every single day.
Get the data insights you need to grow your business with auto-generated, clean, and easily digestible reports. Analyze your results, spot the best- and worst-performing products, and make data-driven decisions.
Are you selling the same t-shirt in 3 different colors? Merging reviews for product variants will help you build a critical mass of reviews faster, give more credibility to your product, and more confidence to your customers.
Are you operating more than one webshop or are planning to scale internationally? With Lipscore Reviews Syndication you can share ratings and reviews between different websites, increasing your exposure and boosting your sales traction from day one.
Having a large number of reviews when you open up a shop in a new market can increase your sales in three figure percentages. Our Translation module lets your shoppers read the reviews in their native language, automatically displaying all of them in the target languages you support.
Lipscore widgets adapt to the basic styling of your website, but if you like things your way, you can easily change the CSS of our widgets. Have the styling exactly as you like it and make them fit your brand perfectly.
Move Lipscore ratings and reviews to any application - CRM, newsletters, etc. Zapier.com is an integration engine that lets you move data between different applications without any programming whatsoever.
Lipscore has a REST-based API, making it easier for you to transfer data safely, quickly, and reliably.